Customers now interact with firms through myriad touch points in multiple channels and media and customer experiences are more social in nature. Meanings definitions of words in English with examples synonyms pronunciations and translations.
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These changes require firms to integrate multiple business functions and even external partners in.
. The most popular dictionary and thesaurus. Understanding customer experience and the customer journey over time is critical for firms.
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Customer Centricity Wharton School Press
Customer Centricity Wharton School Press
The Customer Centricity Playbook Implement A Pdf